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Find the Wales Perfumery item you wish to order by browsing our Shop. When viewing the product click ‘Add to CART’. You will see your cart (The small shopping bag icon in the top left of the page) has refreshed to include your item. Add any further items in the same way and when you’ve finished shopping, click on the icon to checkout. 

Proceed to checkout by entering your personal details and payment information. Once you’ve completed all your details, you will be taken to an ‘Order Successful’ page which will include your Order Number an Order Confirmation will also be emailed to you. 

If you do not get this confirmation, please let us know immediately info@walesperfumery.com 

We will try, so please contact us as soon as you can. Please bear in mind that your chosen method of delivery will impact our ability to add items to orders, so it may not always be possible. 

You can pay with all major credit and debit cards when shopping with us online. 

Yes, we accept payments by PayPal. 

We take payment when you place your order. We will not dispatch your order until payment has been confirmed. 

Verified by Visa and MasterCard SecureCode are services to help protect your card details when shopping online. They ask you to create your own password, which you will be asked to use every time you shop online with one of these cards. For more information about these services, visit Verified by Visa or MasterCard SecureCode. 

No. At this time Wales Perfumery are not VAT registered. Therefore, any items purchased from The Wales Perfumery website do not include VAT. This is a UK registered website, and we have no legal obligation to be VAT registered at this time. 

Standard Delivery to the UK is £2.99. You can also collect your fragrance from the Perfumery if you are local, you will see this option in the drop down on the checkout page. 

Yes, we deliver to the Channel Islands. 

No, we do not deliver to the Republic of Ireland as this is part of Europe. We deliver to the UK only, this includes the Channel Islands and Northern Ireland. 

No. Currently we are unable to deliver outside of the UK. However, we do have representatives in Europe and North America, to purchase our fragrances in Europe follow this link https://www.duftkunsthandlung.de/search?q=wales+perfumery for those in North America please get in touch info@walesperfumery.com For other worldwide purchases please watch this space as we are working on our international distribution. 

For UK – You should receive your order within 3-5 working days by second class recorded post, but please allow up to 7 business days especially in busy periods. 

Sorry, we don’t currently offer any express delivery services. 

Sorry, we don’t currently offer named day delivery. 

You will receive a dispatch notice via email when your package has left our care, please contact us if your parcel hasn’t arrived within 7 working days. 

Yes. If you are not there to receive your order, the postal service will leave a card for you to call to make alternative arrangements or collect. 

If your estimated delivery date has passed (7 working days) and you still haven’t received your order, please get in touch with us and we will investigate it for you. 

If you weren’t home when delivery was attempted, you should receive a card through your door to let you know where to collect your parcel from or how to rearrange delivery. 

Sorry but once you’ve placed your order, we are unable to change the delivery address provided. 

If you think an item in your order is faulty, please get in touch with us info@walesperfumery.com stating your order details. 

We’re sorry you haven’t received all your order, please get in touch info@walesperfumery.com stating your order details so that we can look into it for you. 

We’re sorry, mistakes do happen occasionally. If you’ve received the wrong item, please get in touch info@walesperfumery.com stating your order details so that we can look into it and resolve it as quickly as possible for you. 

You can but be quick. We aim to dispatch all orders the next working day and so we may be unable to stop it from being dispatched to you. 

However, you still have a legal right to cancel your contract with us at any time within 14 days without giving reason. The cancellation period expires 14 days from the day after you receive the products. To cancel your order, you must inform us in writing and return the products to us within 14 days of receiving it and at your own cost. 

You will receive a full refund of the price paid for the products upon their return and inspection. Unfortunately return postage is non-refundable. 

We do not accept Fragrance returns for hygiene reasons unless the product is faulty, and we will replace within 7 working days. If your product arrives damaged, or you have a complaint about your item, or would like a refund, please email info@walesperfumery.com in the first instance so that we can look into arranging a refund or replacement if applicable. 

To process any refund or exchange we would require a proof of purchase along with photographs of any damage. If asked to return the item Please securely package the items you wish to return, include a note explaining the reason you wish to return the product and post to: 

Wales Perfumery, Old Monmouth Road, Mitchel Troy, Monmouth, NP25 4HX. 

For all returns, please retain your certificate of posting until you have received confirmation of our receipt of the item. Unfortunately return postage is non-refundable. 

Please note that all returns are at your own expense. Wales Perfumery will not refund the cost of return postage. 

If you are due a refund we will endeavour to refund you within 14 days of your receiving your returned order and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately, these timescales are dependent on your card-issuing bank and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back into your account any quicker. 

We do not accept Fragrance returns for hygiene reasons unless the product is faulty. In the case of faulty or defective goods being received please contact get in touch with us to discuss. To process an exchange we require proof of purchase, along with photographs of damage. We will replace within 7 working days. 

Please refer to our full list of ingredients and allergen information which can be found on the product page for each fragrance. 

No. None of our ingredients, components parts that we or our suppliers use have been tested on animals. Cruelty free. No animal derived ingredients 

Yes! All of our fragrance materials are vegan-friendly. 

Crafted in our perfumery lab. All our fragrances are manufactured by us, in Wales. 

All our fragrances are Gender Neutral and smell quite different on different individuals.